Shipping Methods
Shipping is free in Italy for orders equal to or greater than 89 euros, otherwise a shipping cost of €4.90 will be applied. For destinations within zone 1 all shipments will cost €9.90. For destinations within zone 2 all shipments will cost €14.90. For destinations within zone 3 all shipments will cost €34.90. For the United Kingdom, the US and Australia shipping will cost €99.90. Acanfora store ships in Italy with TNT and Poste Italiane couriers and in the rest of the world with DHL and Fedex. Orders are processed and shipped from Monday to Friday from 09:00 to 12:00. On Saturday and Sunday orders are only processed and then shipped on Monday of the following week. The goods will be ready for shipping within one day of payment.
DELIVERY TERMS : Upon delivery of the goods, the Customer is required to carefully inspect the package received before signing the delivery document. If the package has been tampered with or is not intact, the Customer may sign the delivery document with reservation of confirmation or refuse delivery. Any irregularities must be reported promptly by sending an email to our customer service at the email address piano@acanfora.it. If the Customer refuses delivery, all shipping costs and any customs charges will be borne by the customer. If for any reason the goods are not delivered to the address indicated by the Customer during registration, the latter will be returned to the sender at the Customer's expense. In this case, this amount will be deducted from any refund due to the Customer.
TRACEABILITY : You can check the status of your delivery at any time using the TNT/FEDEX tracking service. After your order has been shipped, you will receive a confirmation email containing your tracking code so you can track your shipment.
DELIVERY TIMES : The delivery time depends on the destination of the products. In Italy, delivery is approximately expected within two days from shipment; In EU countries, delivery is approximately expected within 5/6 working days from shipment.
In the rest of the world, delivery is approximately expected within 9/10 days after shipment.
ZONE 1: Austria, Belgium, Czechia, France, Germany, Hungary, Netherlands, Romania, Spain, United Kingdom
ZONE 2 : Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland
ZONE 3: Andorra, Canada, Norway, United States, Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos Islands, Colombia, Comoros , Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mayotte, Mexico, Micronesia, Moldova, Montenegro, Montserrat, Morocco, Mozambique , Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Republic of the Congo, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, China, Hong Kong, Macao, Mongolia.